Yearly Archives: 2017

Suspect a water leak – what are you responsible for?

2023-08-30T15:27:27+01:00

Water Leaks For help and information on leaks, bursts, burst mains, water pressure and other water or sewerage related problems your water supplier should have a dedicated emergency line. If the leak is outside the property boundary then you should contact your water supplier to arrange repairs. If the leak is inside your house an you [...]

Suspect a water leak – what are you responsible for?2023-08-30T15:27:27+01:00

Is laminate flooring buildings or contents? Will it be covered by your insurance claim?

2018-04-26T08:38:58+01:00

See what the Financial Ombudsman decided when laminate wooden flooring was accidentally damaged  Have you checked your cover? "After Mr K's shower leaked, damaging his laminate wooden flooring, he put in a claim to the firm. Mr K had both buildings and contents cover with the firm, but it said it was unable to meet [...]

Is laminate flooring buildings or contents? Will it be covered by your insurance claim?2018-04-26T08:38:58+01:00

Make sure you keep your insurers updated and have photographic proof #TraceAndAccess

2018-04-26T08:38:58+01:00

See here whether the Financial Ombudsmen decided insurers should pay for replacing a bathroom suite and wall tiles, removed when plumber traced the source of a leak. The Leak Team can provide a photographic report to document our work, what we find and what the next steps should be.  This is critical in the claims process. "Mr [...]

Make sure you keep your insurers updated and have photographic proof #TraceAndAccess2018-04-26T08:38:58+01:00

Should insurers should pay for new kitchen units, following flood damage?

2023-08-18T10:16:10+01:00

Take a look at what the Financial Omudsmen found:   "When a mains pipe burst underneath Ms K's kitchen sink, water flooded everywhere. There was a great deal of damage, particularly to the kitchen units. Ms K's insurer accepted the claim, but offered her only 50% of the cost of replacing the kitchen units. It [...]

Should insurers should pay for new kitchen units, following flood damage?2023-08-18T10:16:10+01:00
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